We want to be able to pay our caregivers when a client cancels a shift or add some pay based on a daily rate (not for 15 minutes). Currently that required the employee to work at least a 15 minute shift and that counts for OT and hours for the week - we want to do a 0 hour shift.

Please allow for more customizable fields on the job applications. The calendar tool is causing many problems for our prospective employees - some of them are not filling out forms because of it and I can't turn it off.

this was another one just today - no one understands how to use it -- it's awful just make it a text box

The document attachement form doesn't make sense, I'd like to remove it from former employment. 

I would like to remove birthdate (I disabled but can't remove) and I created a separate field below because of the calendar tool not working properly. 

Further customization of the fields and existing items would be appreciated. We are losing applicants because they are unable to fill out the application and giving up. 

It would be great if I could add amounts rather than type manual entries into pay rate or select existing pay rates.

For example on weekends we pay additionally - I would like to put +$.50 or +$1.50 in addition to their standard pay rate as the pay rate rather than a customer number. That way I could do this for all employees regardless of different rates.

Also for certain clients I'd like to pay employees +$X more for working with a client who is farther away. Rather than put every single employee in with custom rates, I'd like to say +$2 on the pay rate above their standard rate.

Then when I make an update for employees - pay raises, etc - I don't have to go all through the system and make manual changes to standard rate, weekend rate, special pay locations, etc.

Also - Travel time - it would be good to be able to select their standard rate (same reason - be able to update their standard rate and that impact all additional locations where this is).  

I would like to put another request in for an enhancement. It would be tremendously helpful if we were able to edit the unpublished schedules when we were using the Schedule calendar new just like we can edit them when we are in the publish master schedule. It is very valuable to be able to see all clients on the same calendar in order to piece the scheduling puzzle together. Thank you very much for your consideration.

can you have the start date and end date for rates be different fields rather than the drag and drop calendar tool (it is very inefficient)?

If I want to change a rate and have a history of the old rate I have to reselect the start date and scroll all the way to the end date. Then create a new one. I just want to "add" an end date for a new rate.

It seems like the may be a bug not a feature request based on the language your software uses. It says you can pay caregivers between shifts for travel time by time, but it requires mileage. That doesn't make sense (see below - I want to pay for time between shifts). 

Currently I can pay my caregivers travel time between clients (this is paid by my organization not the clients). However, we have caregivers who are in the same building. We give our caregivers 15 minutes between clients to get to the next client.

Currently the only way to pay them is to know that they are in the same building (not obvious during the payroll process nor during scheduling all the time - especially with changes). 

We want travel time to be included in back-to-back shifts (as your software allows) but it seems to only do it if the addresses are unique. Perhaps you could add address 2 and if it's different include travel time pay - this could be an option to check in the travel time admin setup section?

the time tracking page, older version was cleaner looking. new version is too crowded looking, for someone with OCD, my brain cannot handle it. so i have to keep on going back to older version. New framing formats really is a bad idea. site doesn't work properly on ipad since the frame takes up too much space, the actual stuff that i need to look it is inside the frame and only can be seen few lines at a time. can you default SMS to the most current day, instead of using filter to pick today and applying? new changes are not friendly at all. 

We would like to propose the implementation of a bulk office note feature that enables users to add the same note to multiple caregivers simultaneously. This enhancement would streamline communication and ensure consistency in messaging across the team. By allowing users to select multiple caregivers and apply a single note update, we can save valuable time and reduce the risk of miscommunication. This feature will improve our workflow efficiency and enhance collaboration among caregivers, ultimately benefiting the care we provide. Thank you for considering this suggestion!

Can you please add services filter to Client, Caregiver Schedules and Rates by Date Range, so when I look for specific caregiver serving a specific client providing a specific service?

Subject: Feature Request – Simplify Date Fields in the Caregiver Application

Dear Product Team,

I would like to submit a feature request regarding the date fields within the caregiver application.

Currently, many compliance items require applicants to enter both a “From” date and a “To” date. For the vast majority of caregiver credentials, certifications, and compliance documents, the only date that matters is the expiration date.

Examples include:

• Driver’s License
• Auto Insurance
• CPR Certification
• TB Screening (when applicable)
• CNA Certification (if applicable)
• Any other credential that simply requires verification that it is current

Requiring applicants to enter both start and end dates creates unnecessary confusion. Many applicants are unsure what the “From” date should be, resulting in questions, incomplete applications, or incorrect information. It also adds unnecessary time to the application process.

From an operational standpoint, agencies primarily monitor expiration dates to ensure caregivers remain compliant. The original issue date or start date is rarely used in day-to-day compliance management or scheduling.

Benefits of changing these fields to a single “Expiration Date” field include:

• Faster application completion
• Reduced applicant confusion
• Fewer support requests
• Cleaner, more intuitive user experience
• Improved application completion rates
• Better alignment with industry workflows and compliance tracking

If there are specific documents where both dates are truly required, those can remain exceptions. However, for most caregiver compliance items, a single Expiration Date field would better reflect how home care agencies manage employee compliance.

This seemingly small change would have a meaningful impact on both applicants and agencies by streamlining the onboarding process while maintaining all necessary compliance information.

Thank you for considering this enhancement. I believe it would improve usability and bring the application more in line with standard practices across the home care industry.