Our new Custom Report Builder will allow you to create reports exactly the way you want them.  

Peter, You can now select the status when you create the shift.  Does that work for you?

please send me an example of what isn't working properly.

You can update the care plan and check the box in the office settings>main to notify the caregiver of any change in the care plan.

You could change the status of the shift to Cancelled by client for a range of time.