Thank you for adding your suggestion! Our enhancement roadmap is usually planned for at least 2 months in advance, though we are often looking for highly desired ideas (please vote!).
Any new requests will be considered by our team to determine their universal benefit to all our customers and then added to the roadmap based on potential impact.
Caregivers NOT having access to client phone numbers
In Agency settings; mobile; caregiver; please give the agency the option to be able to select "allow" caregivers to view the client care plan but NOT view the client contact info. These should be separate. ALL information should be going through the office and not between Caregivers & clients including medical emergencies after calling 911. Our view is that allowing caregivers client contact info is allowing for unhealthy attachments and severely limits proper communication with the agency office.
Add the ability to better edit Applicant forms
Add the ability to better edit Applicant forms. For example, we need to be able to make 5 years of employment history a mandatory section of our applications.
Thanks so much for sharing your feature request—we really appreciate your input. We're happy to let you know that we're already working on improving this part of the workflow, and your suggestion fits right in with our plans.
This update will be part of the upcoming enhancements to our Settings UI/UX, so keep an eye out for those changes. Your feedback helps us make the platform better for everyone.
Thanks again for being a valued part of our community!
When all caregivers make the same amount of money no matter what their service type is
Hi, for our organization, no matter what the service type is, the caregivers are each paid their hourly rate. It' super time consuming when we add a new bill rate to go to every single caregivers profile and add this service type manually. There should be a way to just have one button that the caregivers wage is always the same no matter what the service type is
VISIT NOTES
Allow time for caregiver to add notes after their shift ends! Some clients require ongoing observation/care so caregivers can't note as they go. It is not the best use of time having Admins/Business owners getting notes to input, OR having to change time to readjust time so caregiver can make notes.
Expenses
Caregivers/all team members should be able to do expense after their shift, calculating miles etc. while with Client is not the best use of their time or care for clients. At least give them up to 12 hours to input expenses after they clock out. It is hard asking the business owner/admin to have to do this, or extend time, and then readjust just to complete this simple task.
Allow Caregivers to update some of their own personal info through the app
Allow Caregivers to update some of their own personal info through the app. Could include profile pic, address, emergency contacts, phone number etc
Agency App Care plan
It would be helpful to be able to view a client care plan on the admin app. There are times we need to look something up as a manager and are not near a computer. If this could be added to the Agency App. Thank you
Customer support service by UserEcho
