+7
Caregiver Type is not configurable, but Client Type is.
From a workflow perpective, right now the system is asymmetric:
- Client Type
• Fully configurable in Settings → Client → DDM
• Supports multi-select
• Used across scheduling, time tracking, and reports - Caregiver Type
• Built-in field
• Not in DDM
• Not used for matching or reporting
There isn’t currently a parallel “Caregiver Type” field that agencies can fully control like Client Type. There’s no evidence in the system that Caregiver Type is used anywhere else.
- It’s stored in the caregiver’s Profile Summary / General Information as part of their basic details.
- It’s not a DDM field, so it isn’t reused across other configurable areas.
- It’s not used for scheduling or matching - that’s driven by caregiver skills and client attributes.
- It also doesn’t appear in caregiver reports (like HR, hours, skills, etc.), which use fields like skills, role, status, etc.
So in practice:
- Used for: internal classification on the caregiver profile, but can't be configured.
- Not used for: scheduling, matching, reporting, or filtering
It is a standalone label field, not a system-driving one.
This really should be a configurable field like the Client Type.
Customer support service by UserEcho