Request to Implement Incident Reporting Module

Our agency needs a built‑in Incident Reporting module to stay compliant with state and federal home‑care regulations. At this time, the platform does not support incident documentation, and we are requesting that this feature be added.

We need the module to include:

• Required incident details (date/time, location, individuals involved, narrative, actions taken, notifications, follow‑up)
• Audit‑ready documentation (timestamps, edit history, exportable reports)
• Mobile‑friendly caregiver reporting with required fields
• Ability to upload photos, documents, and witness statements
• Automated supervisor alerts and follow‑up workflows
• Role‑based access control
• Reporting tools for trends and quality improvement

This functionality is essential for compliance, Medicaid audits, and risk management. Please let us know if your team can implement this and what the timeline might look like.

Thank you.